Products
How can I find out more information about a product?
You can learn all about our products on their individual product pages on glossier.com. If you have any other questions or thoughts, we’d love to chat! You can reach our team by emailing gTEAM@glossier.com.
Are Glossier products suitable for my skin type?
Our products are dermatologist-tested and formulated for all skin types! If you have questions about a specific product, and your specific skin type, reach out to us at gTEAM@glossier.com. We'd love to help you create a routine that works best for you!
Are Glossier products pregnancy-safe?
If pregnant or breastfeeding, we always recommend bringing the ingredient list to your doctor for any product you'd like to try, before adding it to your routine. Full ingredient lists for each product can be found on Glossier.com.
Are Glossier products cruelty-free?
We’re committed to being cruelty-free: this means we do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. We are proud to share that our products are certified cruelty-free by Leaping Bunny, the only internationally recognized certification organization for cruelty-free companies. Being Leaping Bunny certified also means we’ll have regular independent audits to ensure we’re compliant 🐇
Are Glossier products vegan?
We have many vegan products! For more details on a specific product, check out the “Good to know” section on each product page on Glossier.com. We’re also always happy to help at gTEAM@glossier.com.
Can I sell Glossier products in my own store?
Your purchase of Glossier products is only for your personal use, and we are not looking for additional wholesale partnerships at the moment. By purchasing Glossier products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
Can you help with a product I bought from a third-party marketplace?
We recommend only purchasing Glossier through Glossier.com, one of our retail locations, or with one of our wholesale partners as we’re not able to guarantee the authenticity of products purchased outside these channels.
Additionally, we’re not able to process returns or exchanges or otherwise assist with orders not placed through Glossier.com or at our retail locations. For Glossier purchased at one of our wholesale partner locations, please reach out to their Customer Service Team directly.
When is the next product launching?
We’re always working on something new! You can sign up for our email list to get the latest updates, or send us an email at gTEAM@glossier.com to let us know what you’d like to see next 👀
I have a weird question and I want to talk to a person about it.
We’ve got people who love that kind of thing! To ask anything and get a quick, personal reply, email us at gTEAM@glossier.com.
How can I get Glossier stickers?
All Glossier orders include a seasonal sticker (it changes depending on seasons or when a new product launches.) We cannot send stickers separately from orders.
Why aren’t all Glossier products available to be shipped to my location?
For more details on our international shipping locations, and any product shipping limitations in those countries, please visit our International Page. We know shipping restrictions can be confusing, so we’re also always happy to answer questions at gTEAM@glossier.com.
How do I send a gift card?
You can purchase a digital gift card here. We offer the following digital gift card delivery options:
Same-Day Delivery: your gift card is delivered to your recipient’s email approximately 2 hours after purchase.
Future Scheduled Delivery: You can schedule a gift card to be delivered to your recipient’s email up to 90 days in advance. Future scheduled gift cards are delivered between 4 am and 10 am in your (the sender’s) time zone.
You can also have the gift card delivered to your own email if you’d like to print it and hand it off to your recipient yourself!
Where is Glossier available?
You can purchase Glossier products on our site, in one of our retail locations, on TikTok Shop, and in the following wholesale locations: Sephora in the US, UK, France, Mexico, Sephora @ Kohl’s, Space NK, and Mecca.
Stores
Where can I shop Glossier IRL?
You can learn more about our current and upcoming Glossier retail store locations here. We can't wait for you to visit 💕
For a list of our official retail partners, you can find more information here.
Will I be able to test products at Glossier stores?
Yes! We’ve redesigned our in-store testing experience so visitors are able to try our full range of products in an environment that feels safe and comfortable. We’ve brought on new tools, matched specifically to each of our products, for customers to dispense product onto before applying on themselves—our Editors will also oversee product testing to ensure all guidelines are being followed, and that every product is being sanitized after each use.
Are masks required at your stores?
We’ve been closely monitoring developments with COVID-19 to ensure we’re in compliance with guidance and regulations set by the CDC and state and local authorities in the U.S., as well as the U.K. government and Public Health England. At this time, we recommend masks but do not require them to be worn in our stores.
Can I apply to work at one of your stores?
We’re excited to build our retail teams! You can head to our Careers Page to see roles that are currently open—we’ll continue to add new opportunities as they arise!
What can I buy at one of your stores?
All Glossier beauty products and permanent GlossiWEAR items are available to shop at our stores. Limited edition products and merchandise are available in-store while supplies last. Additionally, you'll find store-exclusive merchandise at each of our locations—these items will only be available at their corresponding store. A portion of the proceeds for one exclusive item per store will go towards supporting a local non-profit.
Can I select limited packaging when shopping in your stores?
Yes! Any of our Editors can help you opt out of receiving a bag when you place your order. If you choose to opt-out, your order will be packed in reusable pink pouches only.
What forms of payment do you accept at your stores?
We accept debit/credit cards, Apple Pay, and Google Pay. We also accept cash at select locations.
Can I return/exchange an online order at one of your physical stores?
Yes! Come to the store prepared with your order number and the products you'd like to exchange or return, and we'll take care of the rest. Please note returns and exchanges can only be processed within 30 days of you receiving the order.
Can I buy online, and pick up in-store?
Yes, we offer buy online, pick up in-store services at all Glossier locations, pending in-store inventory availability. To place a pickup order, select the "Store Pickup" option under the delivery section of checkout. You'll receive an email when your order is ready for pickup.
I accidentally selected in-store pick-up, what should I do?
Just reach out to us at gTEAM@glossier.com, and one of our team members will be happy to assist you with cancellation, so you can place a new order with the correct delivery method.
How will I know when my pick-up order is ready?
You’ll receive an email with pickup details from gTEAM@glossier.com once your order is ready, and then you can head to the store to collect your items. Be sure to have your pickup confirmation email handy when you arrive.
Can I make changes to my store pick-up order after it's placed?
Yes, just reach out to us at gTEAM@glossier.com, and one of our team members will be happy to assist you with cancellation, so you can place a new order with the items you want.
I selected the wrong store location for my order, what should I do?
Just reach out to us at gTEAM@glossier.com, and one of our team members will be happy to assist you with cancellation, so you can place a new order at the correct location.
What if I don’t see my local store as an option for pickup?
If you don't see your local store as an option for pickup, it means that the store does not currently have all the products from your order in stock.
I'm unable to pick up my order, what should I do?
Just reach out to us at gTEAM@glossier.com, and one of our team members will be happy to assist you with cancellation, so you can place a new order whenever you're ready. If your order is not picked up within 7 days from the time your order is ready, it will be canceled and you will receive a refund to your original payment method within 1-3 business days.
How long will you hold my pick-up order?
Pickup orders will be held for 7 days from the time your order is ready. After 7 days, orders will automatically be canceled and refunded.
When do I get charged for my store pick-up order?
Orders will be charged upon checkout. If you'd like to cancel your order, please reach out to us at gTEAM@glossier.com, and one of our team members will be happy to assist you.
Billing
What forms of payment do you accept?
We accept PayPal, Shop Pay, Google Pay, Venmo, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks, money orders, or American Express gift cards.
How do I pay with a gift card?
To redeem your gift card, just choose “Gift Card” as your payment method at checkout, and enter the unique code included in your gift card email. If the gift card amount is less than your order total, you'll also need to add an additional payment method to cover the remaining balance for the order. If your gift card has a remaining balance after your order is placed, you can use that amount on your next order, so be sure to save your unique code to use again next time!
Please note, gift cards are currently only available for purchase in the United States and the United Kingdom.
I used to have store credit in my Glossier account, but I can't find it anymore. How can I use it?
We transitioned our site to use a new format for store credit at the end of 2022. Any credit from our previous system has been automatically transferred to a digital gift card—you should have received a digital gift card with your remaining Glossier balance in October 2022. Once you receive your gift card via email, you must activate it by clicking on the digital gift card link. This will show the code you will use to redeem your store credit at checkout. If you can't find the email from us, we suggest checking your spam/junk folder just in case, and you can email gTEAM@glossier.com if you need more help!
What can I do if my payment is declined?
We recommend checking that your card's billing details (such as the security code and zip code) match what you’ve entered into our system and that your card is not expired.
Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at gTEAM@glossier.com. We’re happy to help!
Why was my order canceled when I did not request a cancellation?
All orders are subject to our acceptance or rejection based on product availability, and compliance with our Terms of Service. If we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order that you place and refund your original form of payment. If you have questions about your order status, please reach out to us at gTEAM@glossier.com.
Is there a limit to how many of an item I can purchase?
We enforce a limit of 3 per customer on our merchandise, candles, and limited edition items, 5 per customer on our fragrance items, and 20 per customer on beauty and skincare items to protect inventory levels and make sure everyone has a chance to enjoy our products.
Orders
How can I make changes to my order?
Please email us at gTEAM@glossier.com as soon as possible if you would like to make changes to your order. Our fulfillment center processes orders quickly, but we’ll do our best to help you with your request.
How can I check the status of my order?
You can view the order status on your Account page, which will be updated after your order is placed and again once your order ships.
How do I apply a discount code?
To apply a discount code, just enter it in the Discount Code field at checkout. If the code isn't working, it could be invalid, expired, or may have already been used. Please note that Glossier Goods Items and Sets are not eligible for promotions or discount codes.
If you’re not sure why a discount code isn’t working you can email us at gTEAM@glossier.com and we can look into it for you!
Can I use multiple promotions or discounts on my order?
You can use only one promotion or discount code per order, but can still receive free shipping when using a promo code if your order qualifies!
How can I cancel an order?
You’ll have the option to cancel your order directly from your confirmation email within one hour. Scroll down to find the "Changed Your Mind?” section. If it’s been longer than 60 minutes, email gTEAM@glossier.com and we’ll help find an alternative solution.
Please note, some orders cannot be self-canceled (for example, Store Pickup orders or gift cards). If you cannot self-cancel, email gTEAM@glossier.com as soon as possible (including your order number and cancel request) and we’ll find a solution.
I accidentally canceled my order, can I resume it?
If you’ve canceled your order on-site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email gTEAM@glossier.com if you have any questions — we’re here to help!
I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at gTEAM@glossier.com (and include your original order number) and we’ll take a look!
Subscriptions
What are Glossier Top Shelf Subscriptions?
When you don't have time to think about restocking your favorite Glossier, subscriptions allow you to sign up for a regular delivery at a 10% discount! You’re able to customize the delivery frequency to every 1, 2, 3, 4, and 5 months – and skip, change, or cancel your subscription at any time.
Which products can I subscribe to?
Glossier Top Shelf Subscriptions are available for select, individual products and are not available for limited edition items, tools, merch, mini items, travel sprays, and sets. Feel free to email us at gteam@glossier.com if you have a question about a specific product.
How do I edit my Glossier Top Shelf Subscription order?
You’re able to change or skip your subscription order by clicking on “Manage Subscription” and then “Manage this Subscription” on the subscription order you’d like to edit on your Glossier Account page.
From there, you’ll be able to:
Reschedule or skip your next subscription order
Update the product shade
Update the amount of products in your subscription order
Make sure any changes are made before your subscription order is processed at 12 am EST on your recurring billing date.
How do I change my address or billing for my Glossier Top Shelf Subscription?
You are able (and only you) to update your shipping and billing information by clicking on “Manage Subscription” and then “Address & Payment Details” on your Glossier Account page.
From there, you’ll be able to:
Update the shipping address for your subscription
Update the payment method your subscription is billed to
Make sure any changes are made before your subscription order is processed at 12am EST on your recurring billing date.
How can I cancel my Glossier Top Shelf Subscription?
You can cancel your subscription by clicking on “Manage Subscription” and then “Manage this Subscription” on the subscription order you’d like to edit on your Glossier Account page. Scroll down to the bottom of the subscription order and click on the “Cancel subscription” button. Make sure any changes are made before your subscription order is processed at 12pm EST on your recurring billing date.
If you have any questions or need support gteam@glossier.com can help 💕
Can I return or exchange a product ordered through my Glossier Top Shelf Subscription?
You can place an online return right on your Glossier Account page. If you receive a notification that your order is not eligible for an online return, please reach out to us at gteam@glossier.com or visit one of our stores with your order number and the products you'd like to return or exchange, and we're happy to help.
Can I use a promo on a Glossier Top Shelf Subscription order?
Subscription orders cannot be combined with other discounts or promotions. All subscription orders receive 10% off of the regular product price ✨
Can I subscribe to a product or pick up my Glossier Top Shelf Subscription order in a Glossier retail store?
Glossier Top Shelf Subscriptions are only available on Glossier.com at this time and cannot be created or managed in our retail locations.
Where are Glossier Top Shelf Subscriptions available?
Glossier Top Shelf Subscriptions are available for US residents on Glossier.com. Want subscriptions in your country? Let us know at gteam@glossier.com.
What payment methods are available for Glossier Top Shelf Subscriptions?
You can sign up for a Glossier Top Shelf Subscription using all major credit cards, PayPal, or ShopPay. We’re not able to accept Afterpay for subscription orders.
Can I use a gift card to pay for a Glossier Top Shelf Subscription order?
You’re able to apply a Glossier Gift Card to the initial order of a new subscription but will need to add an additional payment method for recurring subscription charges. To redeem your gift card, just choose “Gift Card” as your payment method at checkout, and enter the unique code included in your gift card email.
Will I get a notification before my Glossier Top Shelf Subscription is billed?
You’ll receive email and SMS notifications for subscription confirmations, upcoming charge reminders, out-of-stock items, payment issues, and cancellation confirmations.
I forgot to edit/cancel/skip my Glossier Top Shelf Subscription order, can you help?
Our warehouse team is speedy, so we’re not able to make any changes to an order more than an hour after it's placed. If you have further questions, send us an email at gteam@glossier.com and we’ll see how we can help!
What happens if an item in my Glossier Top Shelf Subscription is out of stock?
If an item in your subscription order is out of stock, we’ll reach out to you before your subscription order is set to process to give you a heads-up. If the item is out of stock, you will not be charged for the item.
Once the item is back in stock, the item will be sent to you at your next regularly scheduled subscription interval.
Do I have to pay additional shipping fees for a Glossier Top Shelf Subscription order?
Subscription orders will have $5.95 standard shipping added to all orders under $40. Orders over $40 get free shipping ✨
Will I get a sticker and pink pouch in my Glossier Top Shelf Subscription order?
Yes! 💕
What shipping options do I have for my Glossier Top Shelf Subscription?
You can choose standard or express shipping for your first subscription order if all products are eligible and non-hazardous (some fragrance products are considered hazardous). Please note that, after your first order, your subsequent subscription orders will have standard shipping.
When will I be charged for my Glossier Top Shelf Subscription order?
Your payment method will be charged as soon as your order is submitted. For subscription orders, all recurring charges are based on your original sign-up date and how frequently you have your products delivered.
Membership
What is the Glossier Membership?
Glossier Membership is a free program for our community in the US. By creating an account, you’ll unlock access to exclusive perks and surprises, starting with our free limited-edition Membership Keychain.
Will you ever have an international Membership?
We don’t have any details to share right now, but anything is possible in the future ✨
How do I sign up for Membership?
To become a member, just visit the Account Creation Page and submit your info.
How do I get a Membership Keychain?
The Membership Keychain is a free gift with your first purchase after creating a Glossier account. You'll receive a promo code via email to redeem your keychain.
I already have an account, can I still receive the keychain?
Yes, even if you’ve already created your account, you're still able to redeem the Membership Keychain for free. Check your email to see if you've received a code. If not, please reach out to gteam@glossier.com for further assistance!
I didn’t receive my keychain code, what should I do?
If you are located in the US and have created a Glossier account, please reach out to gteam@glossier.com for further assistance!
I forgot to add my birthday when I signed up. Can I still get my birthday gift?
Yes! If you’re in the US, please reach out to gteam@glossier.com for assistance!
Engraving
Which products are eligible for engraving online?
You have the option to engrave our 50ml or 100ml You eau de parfums on glossier.com (US only at this time!)
How much does engraving cost on glossier.com?
The add-on engraving fee is $10 per product on glossier.com (US only)
What font is the online engraving available in?
We’ll be using Apercu Pro Medium as our engraving font online!
How long will it take my product to be engraved and shipped?
Engraved products will take an additional 3 business days of processing time. We’ll send you a tracking number as soon as our products are on their way!
Can I return my engraved product?
Engraved products are final sale, and can not be returned or exchanged.
Code Of Conduct
What is the Glossier Code of Conduct?
Our Code of Conduct is an invitation to participate in the Glossier community, that sets expectations for the type of engagement that we expect from one another, as a customer, community member, or team member. We activate and uphold our Code of Conduct in all Glossier experiences—whether you’re in one of our stores or connecting with the gTEAM online.
You can find our Code of Conduct below.
Welcome to Glossier
We’re happy you’re here! Join us in creating a thoughtful and inclusive experience:
Be respectful.
We respect each other’s space and we refrain from behavior perceived as discriminatory.
Be kind.
We treat others with consideration and care.
Be you.
We believe in you—get creative, embrace curiosity, and have fun.